Thank you for shopping with us wellwholestore.com. We strive to provide high-quality products and services. If you are not satisfied with your purchase, we are here to help. Please read the following return policy carefully to understand our return, refund, and exchange procedures.
To be eligible for a return, you must meet the following conditions:
Return Period: Submit your return request within 30 days of receiving the product.
Product Condition: The product must be unused, undamaged, and in its original packaging. All tags and labels must be intact.
Proof of Purchase: Provide a valid proof of purchase, such as an order number, invoice, or the email used for the purchase.
The following items are not eligible for returns:
Customized Products: Items with personalized engraving, custom sizes, or colors.
Sale Items: All discounted or promotional items are final sale and cannot be returned or exchanged.
Opened Products: Items like food or cosmetics cannot be returned once opened.
Submit a Return Request: Contact our customer service via email or online chat, providing your order number and reason for return.
Review of Return Request: We will review your return request within 3 business days and notify you of the result via email.
Return the Product: Once approved, please send the product back to our return address. Ensure the product is properly packaged, and include the proof of purchase and reason for return.
Confirm Receipt: After we receive and inspect the returned product, we will notify you of the return process outcome via email.
Refund Method: Refunds will be processed using the original payment method. For credit card payments, refunds will be returned to your credit card account within 7-14 business days. For other payment methods, please refer to the corresponding refund processing time.
Refund Amount: The refund amount includes the product purchase price and applicable taxes but does not include the original shipping fee. If the return is due to a product quality issue, we will cover the return shipping cost.
Conditions for Exchange: Exchanges are only supported for product quality issues, incorrect items, or size discrepancies.
Exchange Process: Submit an exchange request following the return process and return the product. After receiving and confirming the issue, we will exchange the product for the same model and specification at no extra cost. If the same product is unavailable, we will offer an equivalent product or refund.
Return Shipping Fee: Return shipping costs will be covered by us for product quality issues or incorrect items. For other reasons, you are responsible for the return shipping fee.
Product Inspection: We will thoroughly inspect all returned products to ensure they meet the return criteria. Products that do not meet the criteria will be returned to you at your expense.
Customer Support: If you have any questions or concerns, please contact our customer service team. We are here to assist you.
For further information about our return policy or any other inquiries, please contact us through the following channels:
Customer Service Email: wellwholestore@outlook.com
Customer Service Website: www.wellwholestore.com
Online Chat: Visit our website and click on the online chat icon in the bottom right corner
We reserve the right to update and modify this return policy at any time. We recommend you regularly check this page for the latest return policy. Policy changes will be posted on this page and will take immediate effect.
Thank you for your understanding and cooperation. We will continue to strive to provide you with high-quality products and services, and we look forward to your continued patronage.
You may unsubscribe at any moment. For that purpose, please find our contact info in the legal notice.
Room 601, Building 4, National Advertising Industrial Park, Jianye District, Nanjing City
wellwholestore@outlook.com